Frequently Asked Questions

You have questions, we have answers.

The questions most often asked by Fireside customers

Can I import my podcast into Fireside?

Yes, Fireside supports importing from Libsyn, Feedpress, SoundCloud, Squarespace, and from any Apple Podcasts-compatible RSS feed regardless of where you host it. You can import an unlimited number of episodes, too.

How does importing work?

It's easy. Just enter the URL for your podcast's feed and we do the rest. We import all of your episodes, MP3 files, and associated metadata, and publish them to your Fireside while you sit back and enjoy your coffee.

Will importing affect my subscribers?

No. In fact, nothing happens until you redirect your old feed to your new Fireside feed using a 301 Redirect. This means you can import your old podcast with complete confidence that nothing at all can go wrong. Once you're happy with your new setup, you can put the redirect in place to forward all of your subscribers to your podcast's new home.

Until you do that, none of your subscribers, Apple Podcasts, or any other app directories, services, or podcast clients will know about your new Fireside feed, so it's important to do once you've started posting new episodes to Fireside.

How do I redirect my old feed to Fireside?

The answer varies depending on where you were hosting your podcast. Here are a few links to hosting services' instructions for redirecting your podcast to a new host:

Feed Validator (Or Similar) Said My Feed Was Invalid

Don't worry, all Fireside feeds are valid. Unfortunately, although Feed Validator is ancient, antiquated, fragile, and wrong, many people still seem to use it to check Podcast Feeds.

Fortunately, we have the podbase Podcast Validator, a modern and superior solution. Try validating your Fireside feed there for more accurate results.

What Are Your Recommended MP3 Export Settings?

Fireside recommends the following MP3 export settings:

mono, 64kb/s, 44.1k sample rate

These settings represent the perfect compromise between quality and file size, and is a widely accepted standard. Even multi-hour-long episodes with several hosts, sound effects, and music will come in below the 100MB mark using these settings.

What kind of audio files do you support

We support MP3 files, which have become the standard, and are the most widely supported audio format. MP3 files must be 100MB or less in size, which is easily attainable by using our Recommended MP3 Export Settings.

Does Fireside transcode or process my audio files?

Fireside will update your MP3 file's metadata from the episode (title, copyright, cover-art, etc.) for all files you upload or import, but will not re-encode, up-convert, or down-convert your audio.

I’m getting a security error when I access my podcast via its custom domain.

Unfortunately, you cannot just add https:// to the URL for a domain and expect it to work. Only websites which have SSL certificates can be served via https://. Fireside itself has a SSL certificate, as does all of its subdomains (like yourpodcast.fireside.fm), so they are served securely via https://. Just adding your custom domain to Fireside doesn’t create a SSL certificate for it.

Fortunately, we have developed a (free!) SSL certificate aquisition and integration feature for customers with custom domains. Please file a support ticket if you would like to request access to this feature.

What does Fireside look like?

Fireside websites are fully responsive and look great on Macs, PCs, and are automatically optimized for mobile devices. We are working on a gallery/discovery section, but until then, checkout one of our customer’s podcasts, Very Bad Wizards.

You can see screenshots of the administration dashboard and more on the Features page.

Every time I change my cover/header, it changes back! What's up?

Try restarting your browser, or wait a bit. Our CDN caches your images, and it takes a few minutes for the cache to be purged.

Can I Use My Custom Domain?

Absolutely! Setting up a custom domain with Fireside is easy, but configuring your DNS provider's settings can be tricky.

In the Domains section of your Podcast’s admin, you will find detailed instructions for many different registrars as well as general purpose instructions which can be used to help you setup your DNS records correctly.

How Do I Delete My Podcast and What Happens When I Do?

You can delete a Podcast by visiting its Settings → Advanced page, and clicking the red Delete Podcast button.

Deleting a Podcast is irreversible, and will result in the removal and deletion of all episodes, MP3 files, hosts, cover art, header art, and all other associated content. Once a Podcast is deleted, there is no going back.

If you are switching to a new host, you can redirect your RSS feed from Fireside to the new host by visiting Settings → Advanced page and enabling that option. The redirect only works while your Fireside Podcast still exists, so you might want to wait to delete the Podcast. We recommend keeping the redirect (and Podcast) active for at least 30 to 60 days after you’ve switched.

Note: Deleting a Podcast is not the same as deleting your account. See the section on deleting your Account for more information.

How Do I Cancel My Account?

You can cancel your Account (deleting all Podcasts and associated data) at any time. Just click the My Account link in the navbar, then click Subscription in the sidebar, and click the red Delete Your Account button.

This will delete all of your Podcasts and their associated data. Please see the section on deleting your Podcast for more information.

If you are still in your trial period, your credit card will not be charged.

Is There an Easy Way to Add Episode Links?

Yes. There's a bookmarklet that lets you add links with one click. Watch the video below for a demo.

Try Fireside today and take your podcast to the next level