Frequently Asked Questions

You have questions, we have answers.

The questions most often asked by Fireside customers

Can I import my podcast into Fireside?

Yes, Fireside supports importing from Libsyn, Feedpress, SoundCloud, Squarespace, and from any iTunes-compatible RSS feed regardless of where you host it. You can import an unlimited number of episodes, too.

How does importing work?

It's easy. Just enter the URL for your podcast's feed and we do the rest. We import all of your episodes, MP3 files, and associated metadata, and publish them to your Fireside while you sit back and enjoy your coffee.

Will importing affect my subscribers?

No. In fact, nothing happens until you redirect your old feed to your new Fireside feed using a 301 Redirect. This means you can import your old podcast with complete confidence that nothing at all can go wrong. Once you're happy with your new setup, you can put the redirect in place to forward all of your subscribers to your podcast's new home.

Until you do that, none of your subscribers, iTunes, or any other app directories, services, or podcast clients will know about your new Fireside feed, so it's important to do once you've started posting new episodes to Fireside.

How do I redirect my old feed to Fireside?

The answer varies depending on where you were hosting your podcast. Here are a few links to hosting services' instructions for redirecting your podcast to a new host:

Feed Validator (Or Similar) Said My Feed Was Invalid

Don't worry, all Fireside feeds are valid. Unfortunately, although Feed Validator is ancient, antiquated, fragile, and wrong, many people still seem to use it to check Podcast Feeds.

Fortunately, we have Cast Feed Validator, a modern and superior solution. Try validating your Fireside feed there for more accurate results.

What Are Your Recommended MP3 Export Settings?

Fireside recommends the following MP3 export settings:

mono, 64kb/s, 44.1k sample rate

These settings represent the perfect compromise between quality and file size, and is a widely accepted standard. Even multi-hour-long episodes with several hosts, sound effects, and music will come in below the 100MB mark using these settings.

What kind of audio files do you support

We support MP3 files, which have become the standard, and are the most widely supported audio format. MP3 files must be 100MB or less in size, which is easily attainable by using our Recommended MP3 Export Settings.

Does Fireside transcode or process my audio files?

Fireside will update your MP3 file's metadata from the episode (title, copyright, cover-art, etc.) for all files you upload or import, but will not re-encode, up-convert, or down-convert your audio.

What does Fireside look like?

Fireside websites are fully responsive and look great on Macs, PCs, and are automatically optimized for mobile devices. We are working on a gallery/discovery section, but until then, checkout one of our customer’s podcasts, Very Bad Wizards.

You can see screenshots of the administration dashboard and more on the Features page.

Every time I change my cover/header, it changes back! What's up?

Try restarting your browser, or wait a bit. Our CDN caches your images, and it takes a few minutes for the cache to be purged.

Can I Use My Custom Domain?

Absolutely! Just enter your custom domain into Fireside, and create a CNAME in your DNS pointing your root domain (e.g. example.com), usually abbreviated as @ to hosted.fireside.fm. (note the trailing .). Make sure to use the same URL in both places — if you enter example.com as the CNAME in your DNS, make sure to enter example.com as your Custom Domain in Fireside. See the image below for an example:

Dns root 7d9659fe231d5eec9f6a33d5392f5707396ef0c9fcae7a21fa8195b5e995997b

If your DNS host won't allow you to map a CNAME as the root domain, we suggest using a CNAME that maps www.example.com to hosted.fireside.fm. instead and entering www.example.com as your custom domain in Fireside. You'd then setup URL Forwarding from the base domain to www. See the image below for an example:

Dns www 7df3559c469d5cd031cc88b4e1a960da4703ac71b70657fa7990f95a049fbd3a

Google has a comprehensive list of CNAME instructions for most providers.

Although adding a custom domain in Fireside is instantaneous, it may take up to 24 hours for your new CNAME record to start working, depending on your DNS provider's settings.

Is There an Easy Way to Add Episode Links?

Yes. There's a bookmarklet that lets you add links with one click.

Try Fireside today and take your podcast to the next level