Last night, one of our service providers (Linode.com) experienced a power outage in one of their datacenter which wound up affecting part of our hosted infrastructure.
Here's how they explained it once they'd identified the issue:
- At this time we have identified the connectivity issues affecting our Fremont data center as being the result of a power outage. Our team is working as quickly as possible to have connectivity restored.
And indeed, services returned shortly thereafter. Once power was restored, all of the queued requests had to be handled by our servers, and some of you may have experienced a "heavy load" error message when attempting to visit your site or admin page, which also resolved shortly thereafter once all queued requests had been served.
I've been exceptionally happy with the services Linode provides and have found them to be an excellent host year after year, quickly responding to and resolving issues, so I hope you won't hold this against them.
I'm so sorry about the interruption of services. My goal is to have Fireside always be available and running perfectly, so I'm sure you can imagine my own frustration in parallel with yours.
Thanks again for using Fireside!
-Dan
