Tech Done Right

Episode 53: Tribal Knowledge and Onboarding with Annie Sexton

January 16th, 2019  •  36 mins 49 secs  •  Download (34.8 MB)  •  Link with Timestamp

RSS Feed

Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at or on Twitter at @tech_done_right.