The Art of Product

123: Customer Service as a Competitive Advantage

February 27th, 2020  •  34 mins 23 secs  •  Download (35.1 MB)  •  Link with Timestamp

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Ben put big and new priorities to the side to cover support for Tuple. By doing so, he discovered different opportunities to reduce the number of support requests received. It’s challenging to work on the right things in a smart order.