Converge Coffee

Episode 28: Great Customer Experience Starts with the Employees to Market the Business



October 26th, 2018  •  16 mins 32 secs  •  Download (23.1 MB)  •  Link with Timestamp

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In this episode, I sit down with Ben Walker, CEO of Transcription Outsourcing. We dive into why customer experience is so important in the transcription world. Ben dives deeper on what markets need transcriptions the most and how his business grew. We dive deeper in the customer experience starts with the employees. That is where great marketing happens.