Converge Coffee

Episode 20: Why Customer Experience Plays a Huge Role in Running a Profitable Service Firm



August 31st, 2018  •  33 mins 12 secs  •  Download (46 MB)  •  Link with Timestamp

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In this episode, I sit down with Josh Brammer. He helps business owners streamline their business, so they can deliver predictable revenue and faster growth for their service firm. We dive deeper into why customer experience plays such a big role in running a profitable service firm. We talk about the chicken and the egg and A, B, and C clients.