April 11th, 2016 • 53 mins 1 sec • Download (97.9 MB) • Link with Timestamp
Jason Yee, PJ Hagerty, and Carina C. Zona join Jason and Mary to talk through some of the prevalent struggles in community management: what our roles actually entail (and how to communicate that to the rest of the company), how we define ourselves, how to protect our roles, what we need in order to survive the day in and day out of this job that we love, and if a company decides to let their community department go, how (and when) to do that.