Insurance Happy Hour

The Dawning of the Age of the Empowered Consumer

November 8th, 2019  •  34 mins  •  Download (15.6 MB)  •  Link with Timestamp

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Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.