DCO Discourse...

Episode 11: Responding to Callers with Financial Concerns



March 9th, 2019  •  26 mins 41 secs  •  Download (36.7 MB)  •  Link with Timestamp

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In the presentation by Lori O’Neill, viewers will learn the issues many families face and how to best respond to their issues. She provides tips for de-escalating troubling emotional responses to difficult situations and offers suggestions for promoting e