Greater Than Code

110: Human Incident Response with Courtney Eckhardt

December 19th, 2018  •  1 hr 22 secs  •  Download (59 MB)  •  Link with Timestamp

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In this episode, Courtney Eckhardt talks about incident response: how we talk and interact with people who are affected by crappy things. She also talks about disabilities in the workplace and professional spaces, the tension between accessibility and security, and incident retrospectives and defensiveness as a natural instinct to feedback.