Greater Than Code

237: Empathy is Critical with Andrea Goulet

June 2nd, 2021  •  55 mins 10 secs  •  Download (35.8 MB)  •  Link with Timestamp

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Andrea Goulet, who is known for her work defining Empathy-Driven Development, talks about distilling complexity, being “technical” vs “non-technical”, and how empathy is critical in thinking about reforming hiring practices and giving performance reviews where continuous improvement is the goal.