Episode 31: Doing Emotional Labor

February 19th, 2019  •  41 mins 55 secs  •  Download (28.8 MB)  •  Link with Timestamp

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In this episode, Rob and Sara discuss the idea of emotional labor vs physical labor. Even for jobs based around the internet (and clicking buttons), time is still a factor. How do you balance the emotional needs of clients vs simply performing a task? Sara also gives a key phrase to end all client phone calls with that can eliminate a lot of future miscommunication.