February 19th, 2019 • 41 mins 55 secs • Download (28.8 MB) • Link with Timestamp
In this episode, Rob and Sara discuss the idea of emotional labor vs physical labor. Even for jobs based around the internet (and clicking buttons), time is still a factor. How do you balance the emotional needs of clients vs simply performing a task? Sara also gives a key phrase to end all client phone calls with that can eliminate a lot of future miscommunication.