Converge Coffee

Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences



July 9th, 2021  •  23 mins 10 secs  •  Download (31.8 MB)  •  Link with Timestamp

RSS Feed

In this episode, I sit down with Kacy Maxwell, Executive Director at Ramsey Solutions. We dive into why he joined Ramsey Solutions. We go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to grocery shopping. Kacy shares insights about how to lead his team and listen to customer feedback. Kacy's kind and helpful tone shows his passion to help others by being present and listening.