Tanzu Talk

Reinventing Finance with Customer Experience, with Henri van den Bulk

August 17th, 2021  •  40 mins 42 secs  •  Download (28 MB)  •  Link with Timestamp

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Among other things, the banking world is looking for new revenue and ways to retain customers. Focusing on customer experience is one way to get there. Shifting to a product-centric way of thinking results in dreaming up new types of “features” and even products to offer existing customers and help retain them - maybe even garnering new customers above the humming churn rate. In this episode, Coté talks with Henri van den Bulk about these drivers and some examples of that product-centric thinking in action.